Has anyone had their phones go down unexpectedly for just a few hours? If so, what did you do? We had this happen yesterday and just used our cell phones for outbound calling, but lost calls for two hours. We know Agility can bring a satellite dish for phones and/or Internet, but that is for longer term outages. Any help?
Tags: DID, direct inward dial, Internet, outage, phone, redirection, satellite dish, voice
Great question, and one that concerns a common occurrence. Many organizations will just wait out a phone or electricity failure for a matter of hours. But these hours could collectively mean thousands of dollars in lost revenue.
There are a few options to consider in the event of telephone system outage. You can redirect your inbound phone lines to Agility’s direct inward dial (DID) numbers (provided to members at time of need). Once redirected to our DIDs, we can point the numbers to another office, a customized voice mailbox, cell phone, etc. We can also setup a custom auto attendant for members to use as a long-term solution via satellite in your existing office or a mobile office. As always, I find members thoroughly benefit from phone redirection when they map out a plan ahead of time. Best of all, it can be setup for short- or long-term use.
Take a few minutes to review the voice services information in your MyAgility account. The resources should help as you define and build out a telephone redirection strategy.
What types of plans do other members have in place for phone redirection?
We have not had our phones go out recently but we are using GotVMail. It is inexpenseive and allows you more flexibility in setting up your phone redirection ahead of time. It is very user friendly and has plenty of features.