We received a call from a ReadySuite member earlier this week. He had just joined the member company the previous week and was in charge of recovery planning. He had no idea what Agility does for his business, as the people with this information had left the company weeks ago.
He seemed a little frantic, spoke very fast and was trying to understand what Agility does and what his ReadySuite membership entails. I gave him a brief overview and took him online to MyAgility.
Before he quickly got off the phone, I asked him to call back when he had a few minutes, so I could formally introduce him to the benefits of membership.
Well, he called me back a day later. He told me the company’s phone system was down for seven hours yesterday and his strategy to roll over his phones failed. They lost almost a full day of communication.
I told him how Agility could have helped with the phones (I am kicking myself for not originally asking if there was an emergency, didn’t cross my mind) and he was so ecstatic!
He said “we need to input our employees and vendors (in MyAgility) right away. The alert notification would have been perfect and we sure could have utilized the call redirection to receive our calls. Who knows how many callers received a busy signal yesterday?”
This member is set up on the next MyAgility Webinar and a custom consultation call next week. He will be much more prepared the next time there is a failure and will turn to Agility for immediate assistance.
Annual plan reviews are so important – turnover is inevitable and on-going communication with Agility is crucial to response and recovery times. What are some of the things you’re doing to address phones recovery needs?