Archive for June, 2009

Lessons Learned from Real World Recoveries

Monday, June 22nd, 2009

In the last few years Agility has rescued over 300 businesses across North America. These recoveries have run the gamut of disasters from server failures and burst pipes to floods, ice storms and hurricanes. We have helped turn on the lights, melt the ice, restore the networks and keep the home fires burning, so to speak.

Along the way we have learned a few things and are constantly refining the recovery process in an effort to make it a smoother, quicker and more efficient experience for our members. We have also seen a lot of very hard lessons learned by our members, the people out there facing potential disasters every day.

So, what’s the single biggest lesson learned? Be prepared! Never allow yourself to get lulled into a false sense of security when it comes to disaster recovery planning. Just because you don’t get hurricanes or wild fires ‘round your way’ doesn’t mean you are immune to a weather related disaster.

For example, last year in Iowa no one was expecting the floods to be as bad as they were. And this year in the mid-west no one thought the predicted ice storm would be any different than previous storms. But they were caught off guard and as a result we saw numerous businesses flooded or without power in the freezing cold conditions. On the flip side, earlier this year in North Dakota the citizens of Fargo looked for the absolute worst case scenario, and planned accordingly. They realized that if the river crested above a certain level they would be in serious trouble and so they planned for a truly historic, almost Biblical amount of water. In doing so, they ensured they could cope with slightly lower than feared water levels.

So here’s my point; don’t hold back on planning. Take into consideration as many different scenarios as possible, ask all the “what if” questions you can think of and always prepare for the worst case. After the historic ice storm in January you can be sure many businesses in Kentucky now have a contingency for dealing with a long term power outage in their disaster recovery plan. And, after the flooding last year I would be willing to bet my grandmother that an awful lot of companies in Iowa now have a much more comprehensive flood response plan.

The truth of the matter is that it shouldn’t take going through a disaster to make people prepare for one. All potential disasters should be planned for in advance so your business, your livelihood, and your employees are protected. So don’t hold back, think outside the box, and learn from the experiences of others. I don’t care even if you are in Texas, go ahead and plan for a blizzard.

For more lessons learned, register for our upcoming webinar “Lessons Learned from Real World Recoveries” on Wednesday, August 19 at 2:00 p.m.

Visit Agility Recovery for more information or call 866.364.9696. We are always more than happy to share experiences, ideas and disaster recovery planning tips.

Ben Pritchard

Agility Recovery

http://www.agilityrecovery.com

http://www.ouragility.com

http://twitter.com/AgilityRecovery

The Devil is in the Detail

Friday, June 5th, 2009

I will admit it, I am a compulsive planner. I work in disaster recovery, so what do you expect? I am a complete detail freak and it frequently drives my family and co-workers to distraction. It is with this personal obsession in mind (and perhaps because of) that I have been struck recently by the huge difference in interpretations of what the term “workplace preparedness” actually means to people.

With the Atlantic Hurricane season looming large on the horizon, we at Agility we have been reaching out to our members across the southeast and gulf coast regions to reinforce the need for preparedness. The difference in responses has been staggering. Some companies have incredibly detailed and well-rehearsed DR plans focusing on their whole business (beyond just technology); whilst others are taking the “let’s keep our fingers crossed” approach in hopes that the next big hurricane passes them by. Let’s face it, even a Category 1 storm can result in power outages, structural damage and flooding, any of which can have a devastating effect on the unprepared finger-crossers amongst us.

At the end of the day, the longevity of your business as well as the livelihoods and safety of you and your employees isn’t something to be left to chance. And so, with that in mind, I urge everyone out there, irrespective of geographic location, to re-evaluate their DR plans, and then re-evaluate them some more for good measure. Take a “devil is in the detail” approach and make sure you leave as little to chance as possible.

For anyone who wants to get a little bit further into the nitty-gritty and make sure they really are as prepared as they think they are, we have a free webinar addressing preparedness coming up on May 27th. Visit http://www2.agilityrecovery.com/resources/events/2/Webinars for more information. Detail freaks like me are sure to love it.

When the Lights Go Out – Disaster Recovery with a Generator

Friday, June 5th, 2009

 

When you flick a switch you take it for granted that your lights, computer, air conditioning, coffee machine, etc. will seamlessly spring into life and that you will be able to work, be cool and drink coffee, right? Well, apparently you shouldn’t take it for granted. Emerson Network Power commissioned a study of small businesses in 2008 and found that:

 

·         79% of those surveyed experienced a power loss in 2007

·         42% closed their businesses during long term outages

·         39% had a plan to restore power

 

Look at those numbers and then think about this: if only 39% had a plan to restore power, then what about the vast majority? That is quite something when you consider that the business owners surveyed ranked power outages above fire, government regulation, weather damage, theft, employee turnover and stray meteorites as potential threats to their businesses. So…they ranked power outages as the biggest threat to their businesses, but only 39% of them had a plan for dealing with them? Really?

 

Here’s what you can do…call your electrician. Find out the phase, voltage and number of amps needed for your building or office electrical supply. Write those numbers down somewhere; they will dictate the type of generator you will need. Next, consider the installation options. If, and when, your power goes out will you utilize a spider box or transfer switch? If using a transfer switch, some pre-work will be needed to ensure you can be back up and running quickly. Then, do some research on fuel suppliers because, no, generators do not run on fresh air. Write all that down too.  Also, it would be quite helpful to know where to get a generator from, so you’d better write that down as well.  After all this, take your notes and incorporate them into your disaster recovery plan and make sure your key people know about it.

 

There, now you can get back to sitting in your nice well lit, air conditioned office, checking out this blog on your computer, and sipping a hot cup of coffee, safe in the knowledge that if the lights go out you know how to get them back on again.  Of course, if you’d rather just leave it all to chance (or the local utility company) you could always go out back and burn a big pile of money instead.

 

To learn more take a look at our Best Practices for Recoveries Powered by a Generator presentation. For more information, visit www.agilityrecovery.com or call 866.364.9696.

 

Recovery Lessons Learned on usage

Friday, June 5th, 2009

Does anyone have lessons learned on using the Agility mobile unit or offerings that others should consider in their planning? What surprises or additions were needed that were not expected; and what items really helped?